Deep Cleaning Shepherds Bush Terms and Conditions

These Terms and Conditions set out the basis on which Deep Cleaning Shepherds Bush provides cleaning services to residential and commercial clients. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Client means the individual, business, or organisation booking the services.

Company means Deep Cleaning Shepherds Bush, the provider of the cleaning services.

Services means deep cleaning and any related cleaning services agreed between the Company and the Client.

Premises means the property or properties where the Services are to be carried out.

Agreement means the contract between the Company and the Client incorporating these Terms and Conditions.

2. Scope of Services

The Company provides deep cleaning and associated cleaning services at residential and commercial premises within its service area, including Shepherds Bush and surrounding locations as specified by the Company from time to time.

The specific scope of work for each booking will be confirmed at the time of booking, including an outline of the areas to be cleaned and the type of service requested. Any additional tasks requested on the day of service are subject to the Company’s approval and may incur extra charges.

The Company does not undertake services that fall outside normal cleaning activities, such as structural repairs, electrical work, plumbing, pest control, or any activity requiring a licensed trade professional.

3. Booking Process

Bookings may be made by the Client through the Company’s accepted communication channels as advised on its promotional materials or website. The Client is responsible for providing accurate information regarding the Premises, property size, current condition, specific requirements, and any access restrictions.

All bookings are subject to availability and are not confirmed until the Company has issued a confirmation and, where applicable, any required deposit has been received. The Company reserves the right to refuse a booking for any reason.

The Client must ensure that a responsible adult is present at the Premises at the start of the first visit unless otherwise agreed in advance. The Client is responsible for providing accurate access instructions, including keys, key codes, or entry fobs where necessary.

4. Estimates and Pricing

Prices are usually based on the information supplied by the Client about the Premises and the requested Services. The Company may provide an estimate before attending the Premises; this estimate is not binding and may be adjusted if the actual condition or size of the Premises differs from the description provided.

If, upon arrival, the cleaning team finds that the Premises require significantly more time or work than reasonably anticipated, the Company may either adjust the price to reflect the additional work or limit the service to the work that can reasonably be completed within the originally booked time frame. The Client will be informed of any changes as soon as reasonably practical.

All prices quoted are inclusive or exclusive of VAT as stated in the quotation or confirmation. The Client is responsible for paying any applicable taxes in accordance with UK law.

5. Payments and Charges

Unless otherwise agreed in writing, payment is due on or before the date of service. The Company may require a deposit to secure a booking, particularly for large or specialist deep cleaning services. Deposits are generally non-refundable except as set out in the cancellation provisions below.

Payment methods accepted will be stated in the booking confirmation or other official communication from the Company. The Client must ensure that cleared funds are available by the due date. If payment is not received when due, the Company reserves the right to suspend or cancel the Services and to charge interest on overdue amounts at the statutory rate allowable under UK law.

Where the Client is a business or organisation approved for invoice terms, payment must be made within the period specified on the invoice. The Company may charge additional administrative fees for late payment, debt recovery costs, and any legal costs incurred in recovering unpaid sums.

6. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by providing notice to the Company. To avoid cancellation charges, the Client must give at least 48 hours notice before the scheduled start time for the Services, unless a different period is expressly stated in the booking confirmation.

If the Client cancels or reschedules within 48 hours of the scheduled start time, the Company reserves the right to charge a cancellation fee, which may be up to 50 per cent of the total booking value, or to retain any deposit paid. If the cleaning team has already attended the Premises, the full booking fee may be charged.

The Company may cancel or reschedule a booking due to staff illness, operational issues, unsafe conditions at the Premises, extreme weather, or other circumstances beyond its reasonable control. In such cases, the Company will offer an alternative appointment at the earliest available date. If the Client does not wish to reschedule, any pre-paid amounts for the cancelled appointment will be refunded.

7. Access to the Premises

The Client is responsible for ensuring safe and reasonable access to the Premises at the agreed time. If the cleaning team is unable to gain access due to incorrect information, missing keys, faulty locks, or any other reason outside the Company’s control, the visit may be treated as a late cancellation and may be charged in full.

The Client should ensure that electricity, water, and adequate lighting are available at the Premises for the duration of the visit. The Company reserves the right to refuse to carry out the Services if essential utilities are unavailable, in which case a call-out charge may apply.

Where the Client provides keys or access devices, these will be handled with reasonable care. The Company accepts no liability for loss or damage arising from keys or codes already in circulation or shared by the Client with other third parties.

8. Client Obligations

The Client must ensure that the Premises are reasonably prepared for cleaning. This may include tidying personal items, removing clutter from floors and surfaces, securing valuables, and making clear any areas that should not be accessed.

The Client is responsible for informing the Company of any hazards, fragile items, alarm systems, or special instructions relevant to the Premises, including the presence of pets or any known health and safety risks.

The Client must not request the cleaning team to undertake any task that is unsafe, illegal, or outside the normal scope of cleaning services. The Company reserves the right to decline such requests.

9. Health and Safety

The Company operates in accordance with applicable UK health and safety regulations. The cleaning team is instructed to assess risks on site and may refuse to work in conditions that are considered unsafe, unsanitary beyond a reasonable standard, or otherwise hazardous.

The Client agrees not to expose the cleaning team to aggressive behaviour, harassment, discrimination, or any form of abuse. The Company reserves the right to withdraw its staff from the Premises immediately if they feel threatened or unsafe, and the visit may be charged in full.

10. Cleaning Standards and Complaints

The Company aims to deliver services with reasonable care and skill. If the Client is dissatisfied with any aspect of the service, the Client must notify the Company as soon as possible and, in any event, within 24 hours of completion of the service for one-off deep cleans, or before the next scheduled visit for ongoing services.

On receipt of a complaint, the Company may request photographic evidence or arrange a follow-up visit to assess the issue. Where the complaint is justified, the Company will, at its discretion, either re-clean the affected area or offer a partial refund or credit. This remedies clause represents the full extent of the Company’s liability for service quality issues.

11. Liability and Limitations

The Company will exercise reasonable care in providing the Services and handling the Client’s property. However, the Company’s liability for loss or damage is limited as follows.

The Company will not be liable for normal wear and tear, pre-existing damage, or deterioration resulting from age, poor condition, or defective materials. The Client should inform the Company of any items that are particularly fragile, valuable, or prone to damage.

The Company’s total liability for any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total fees paid by the Client for the specific service during which the incident occurred. The Company does not exclude or limit liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot legally be excluded under UK law.

The Company will not be liable for indirect, consequential, or economic losses, including loss of profit, loss of business, loss of opportunity, or loss of goodwill, arising from or in connection with the Services.

12. Damage and Breakages

Any alleged damage or breakage must be reported to the Company as soon as reasonably practicable and in any event within 24 hours of the service. The Client should provide details and, where possible, evidence of the damage.

Where damage is reasonably attributed to the actions of the Company’s staff, the Company may choose to repair the item, arrange a replacement, or offer a fair monetary compensation taking into account age, condition, and current value. The Company is not responsible for items of sentimental or disproportionate value that have not been specifically highlighted in advance.

13. Waste Handling and Regulations

The Company will dispose of routine household or office waste generated as part of the cleaning process in accordance with applicable UK waste regulations. This typically includes bagged general waste placed in the Client’s designated bins at the Premises.

The Company does not handle or remove hazardous, clinical, or regulated waste, including but not limited to: medical waste, sharps, chemical waste, asbestos, animal carcasses, or any material classified as hazardous under UK legislation. If such waste is discovered, the Company may suspend or terminate the Services and advise the Client to contact an appropriate licensed waste contractor.

For larger volumes of waste, bulky items, or specialist disposal requirements, additional charges may apply and must be agreed in advance. The Client remains responsible for complying with local authority requirements for bins, recycling, and collection schedules.

14. Insurance

The Company maintains public liability insurance and other relevant cover appropriate to its business activities. Details of insurance may be provided to the Client on request. The Client is encouraged to maintain adequate insurance for the Premises and its contents, including accidental damage cover.

15. Privacy and Data Protection

The Company collects and processes personal data about Clients for the purpose of providing and managing the Services, fulfilling its contractual obligations, and complying with legal requirements. Personal data may include names, addresses, access details, and service records.

The Company will handle personal data in accordance with applicable UK data protection law and will take reasonable steps to safeguard information against unauthorised access, loss, or misuse. Personal data will not be sold to third parties. Data may be shared with selected service providers or contractors where necessary to deliver the Services or comply with legal obligations.

16. Changes to Services and Terms

The Company reserves the right to modify its services, pricing, and these Terms and Conditions from time to time. Any changes will not normally affect bookings already confirmed, unless required by law or agreed with the Client.

Continued use of the Services after notification of updated Terms and Conditions will constitute acceptance of those changes.

17. Termination

Either party may terminate an ongoing service arrangement by giving written notice in accordance with any notice period specified in the booking confirmation or service agreement. For one-off deep cleaning services, the booking will terminate automatically upon completion of the agreed work and payment in full.

The Company may terminate the Agreement with immediate effect if the Client fails to pay fees when due, breaches these Terms and Conditions, creates unsafe working conditions, or engages in abusive or illegal conduct.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

19. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms and Conditions, together with any written quotation, booking confirmation, or additional written terms agreed between the Company and the Client, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence, or representations.

By booking deep cleaning or related services with Deep Cleaning Shepherds Bush, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.