Deep Cleaning Shepherds Bush Privacy Policy
This Privacy Policy explains how Deep Cleaning Shepherds Bush collects, uses, stores and protects personal data relating to its customers and prospective customers in the Shepherds Bush area. It is intended to provide clear information in accordance with the UK General Data Protection Regulation and applicable data protection laws.
This Privacy Policy applies to all Deep Cleaning Shepherds Bush customers, and anyone who makes an enquiry or booking for services in the Shepherds Bush area, whether contact is made online, by post, or in person.
Data Controller
For the purposes of data protection law, Deep Cleaning Shepherds Bush is the data controller in respect of the personal data described in this Privacy Policy. As data controller, Deep Cleaning Shepherds Bush determines the purposes and means by which personal data is processed.
Personal Data We Collect
Deep Cleaning Shepherds Bush may collect and process the following categories of personal data about you when you make an enquiry, request a quote, or use our cleaning services in the Shepherds Bush area:
Identification and contact details, such as full name, address, property location, and general contact details provided by you for communication about your booking or enquiry.
Service and booking details, such as preferred dates and times, type and scale of cleaning service requested, special instructions, access requirements and property type information.
Payment-related information, such as information required to process payments for services. Actual card or bank details are handled only by secure payment processors where applicable and are not retained by Deep Cleaning Shepherds Bush beyond what is necessary to confirm that payment has been completed.
Communication records, such as notes about your enquiries, requests, complaints, feedback and any further correspondence with you relating to the services.
Technical and usage data, where relevant, such as information about how you access and interact with our online content, including basic log information and usage preferences. This is used only to the extent required for site operation, security and service improvement.
How We Collect Your Data
We collect personal data directly from you when you:
Request a quote or make a booking for a cleaning service in the Shepherds Bush area.
Communicate with us to ask questions, provide feedback or make a complaint.
Provide information to our cleaning staff during service delivery at your property.
Use our website or other online tools to submit forms, requests or preferences.
We may also receive limited personal data from third party platforms where you have chosen to contact us or request our services via those platforms. In such cases, the information is restricted to what is required to respond to your enquiry and provide the requested service.
Lawful Basis for Processing
Deep Cleaning Shepherds Bush relies on the following lawful bases under data protection law to process your personal data:
Contract: We process your personal data to enter into and perform a contract with you, including handling enquiries, providing quotes, delivering cleaning services in the Shepherds Bush area, processing payments and managing bookings.
Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests, and where these interests are not overridden by your rights and freedoms. This includes managing our relationship with you, improving services, ensuring security and preventing fraud.
Legal obligation: We may process and retain your data where required to comply with legal obligations, such as record keeping, tax and accounting requirements, and to respond to lawful requests from public authorities.
Consent: In situations where consent is required by law, for example for certain types of optional marketing communications, we will process your personal data only where you have given your consent, and you may withdraw that consent at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To respond to enquiries and provide quotations for cleaning services.
To set up, manage and deliver cleaning services in the Shepherds Bush area according to your requirements.
To process payments and maintain accurate financial and booking records.
To communicate with you about your booking, including confirmations, reminders, changes and follow up queries.
To handle complaints, feedback and customer support requests.
To improve our services, operations and customer experience.
To comply with legal and regulatory obligations and to protect our rights, property and safety, as well as the rights, property and safety of our customers and staff.
Data Retention
Deep Cleaning Shepherds Bush will not keep your personal data for longer than is necessary for the purposes for which it is processed.
Customer and booking data is generally retained for a period appropriate to the life cycle of the services provided and to comply with applicable legal, accounting and tax requirements. After this period, personal data will be securely deleted, anonymised or otherwise removed from our systems.
Where we rely on consent for specific processing, such as optional marketing communication, your data will be retained for as long as your consent remains in place, or until you withdraw it.
Data Processors and Third Parties
We may share your personal data with selected third party service providers acting as data processors, who process data on our behalf and in accordance with our instructions. These may include:
Payment processing providers who handle transactions for services you purchase.
IT and hosting service providers who supply, maintain and support our systems, tools and data storage.
Professional advisers such as accountants or legal advisors where this is necessary for our business operations and legal compliance.
Cleaning personnel or subcontractors where they require limited information about your booking and property to perform the services.
All such processors are required to protect your personal data, use it only for the purposes we have specified and act in accordance with data protection law and appropriate contractual safeguards.
We may also disclose personal data where required to do so by law, or in response to lawful requests by public authorities.
International Transfers
Where any transfer of personal data outside the United Kingdom or European Economic Area takes place, we will ensure that suitable safeguards are in place in accordance with data protection legislation. These safeguards may include the use of standard contractual clauses or equivalent protection measures recognised by law.
Security of Your Data
Deep Cleaning Shepherds Bush implements reasonable technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Access to personal data is limited to those staff and processors who require it for the performance of their duties and are subject to confidentiality obligations.
Your Data Protection Rights
As a data subject, you have several rights under data protection law in relation to your personal data. These include the right to:
Access: Request confirmation of whether we process your personal data and receive a copy of the data we hold about you.
Rectification: Request correction of inaccurate or incomplete personal data.
Erasure: Request deletion of your personal data where there is no compelling reason for continued processing, subject to legal obligations that may require retention.
Restriction: Request restriction of the processing of your personal data in specific circumstances.
Objection: Object to processing based on our legitimate interests, including profiling, and object at any time to the use of your personal data for direct marketing purposes.
Data portability: Request the transfer of certain personal data to you or to another controller in a structured, commonly used and machine readable format, where this is technically feasible and applies by law.
Where we rely on consent, you also have the right to withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
How to Exercise Your Rights
If you wish to exercise any of your data protection rights or have questions about how Deep Cleaning Shepherds Bush handles your personal data, you can contact us using the standard contact channels described on our customer communications and documentation. When making a request, we may need to verify your identity to ensure that we are dealing with the correct individual and to protect your data.
You also have the right to lodge a complaint with the relevant data protection authority if you believe that your personal data has not been handled in accordance with applicable law. We encourage you to contact us first so that we can try to resolve your concerns directly.
Scope and Changes to This Privacy Policy
This Privacy Policy applies to all Deep Cleaning Shepherds Bush customers and prospective customers whose personal data is processed in connection with cleaning services provided in the Shepherds Bush area.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service offerings. Any updated version will apply from the date it is made available. You are encouraged to review this Privacy Policy periodically to stay informed about how we protect and process your personal data.
